We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds to ensure a transparent and hassle-free process for all customers.
1. Eligibility for Returns
You may return any unused, unworn, and unwashed items within 60 days of receipt for a full refund. All returned items must be in their original condition, with tags and packaging intact. Items that have been used, damaged, or altered will not be eligible for a refund.
2. How to Initiate a Return
To start a return, please contact our customer service team through the form on our Contact Us page. Provide your order number, the items you wish to return, and the reason for the return. Our team will review your request and send you detailed return instructions, including the return shipping address (if applicable).
3. Refund Processing Time
Once we receive and inspect your returned items and confirm they meet the return eligibility requirements, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider's processing times.
4. Return Shipping Costs
While we offer free shipping for all original orders, return shipping costs (if any) will be the responsibility of the customer, unless the return is due to a defect in the product or an error on our part (e.g., wrong item shipped). In such cases, we will cover the return shipping costs—please contact us through the Contact Us form to arrange for a prepaid return label.
5. Exchanges
If you wish to exchange an item for a different size, style, or color, please follow the return initiation process outlined above and specify your exchange request in your message. Once we receive and approve your returned item, we will ship the requested exchange item to you free of charge.
6. Non-Refundable Items
For hygiene reasons, certain items may not be eligible for return or exchange unless they are defective or unused with original packaging. If you have questions about specific items, please contact us via the Contact Us form before making a purchase.
7. Contact Us for Refund Inquiries
If you have any questions, concerns, or need assistance with a return or refund, please reach out to our customer service team through the form on our Contact Us page. We will respond to your inquiry as promptly as possible.
